Avaya and HP to sell combined portfolio of UC, contact center and infrastructure services

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Avaya and HP Enterprise Services announced they have signed a multi-year agreement to offer a combined portfolio of Unified Communications-as-a-Service (UCaaS), Contact Center-as-a-Service, and infrastructure modernization services. The combined portfolio will support for mobile applications, software, and networking for unified communications and customer experience management.As part of the agreement, the HP ES Business Process Services organization will assume service delivery of a significant portion of Avaya Private Cloud Services, including a limited transfer of Avaya employees and contractors to HP; however, responsibility for sales contracts, service level agreements, and the overall client experience will remain with Avaya. In addition to the portfolio arrangement, HP will also use Avaya’s communication and collaboration products to help HP improve the efficiency and performance of its contact center operations.To read this article in full or to leave a comment, please click here Read More 

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